Help Center
Frequently asked questions
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Products
What products are recommended for dry hair?
For technical advice, please consult the FAQ pages for each of our products on the product sheets.
I don't know which products to choose. Can you help me?
For technical advice, please consult the FAQ pages for each of our products on the product sheets.
Deliveries
Has my order been sent? I have not received an e-mail with tracking information.
Delivery tracking is available via the tracking link you receive from us and the carrier chosen for delivery.
This e-mail is only sent once your parcel has been picked up by the carrier. Don't forget to check your spam folder!
How do I track my delivery?
Delivery tracking is available via the tracking link you receive from us and the carrier chosen for delivery.
This e-mail is only sent once your parcel has been picked up by the carrier. Don't forget to check your spam folder!
I've been told that my parcel has been delivered but I haven't received it.
Please send us a request by e-mail to [email protected] to find out about the procedure for disputing delivery.
Promotions
I finalized my order without adding the promo code. What should I do?
You can send us a request by e-mail to [email protected] and we will refund the difference.
This request can only be taken into account if it is made within 48 hours of your purchase and if the promotional code is still active.
Can I combine several coupon codes on my order?
It all depends on the coupon code. Some will be cumulative (notably with codes for free shipping) and others will be exclusive.
My coupon code doesn't work. What should I do?
First of all, check that the characters have been entered correctly.
Then let us know by e-mail at [email protected].
When should I enter the promo code?
You can enter your promo code in the "shopping cart" page or on the checkout page in the "promo code" tab.
Payment
I have not received a confirmation e-mail. Did I validate my order?
Once your payment has been registered, you will be redirected to a page on the site confirming your acceptance or rejection.
A confirmation e-mail is also sent instantly. If you don't see it, check that the e-mail address you have registered is correct, and don't forget to check your junk mail.
What payment methods do you accept?
We accept payment by credit card and Paypal.
Can I change my billing information?
Yes, at any time. Either via your customer account or by sending us a request to [email protected].
What is PayPal and how does it work?
Paypal is a 100% secure payment platform that processes and tracks your transaction.
With a Paypal account, you can build up a cash reserve with which you can pay for your online purchases.
I've been billed twice. What should I do?
There's no reason why you should be billed twice, as a transaction can only be debited once by your bank.
If this happens, please contact our customer service department by e-mail at [email protected].
Returns and refunds
What is your returns and refund policy?
To read our return and refund policy, please follow this link:
https://uniikone.com/policies/refund-policy
What happens if my package is returned?
If your parcel is returned, you have the choice of cancelling the order and requesting a refund, or maintaining it and requesting a return.
In both cases, please read our return and refund policy:
https://uniikone.com/policies/refund-policy
When will I receive my refund?
Refunds are processed within approximately 7 days, subject to our agreement, taking into account our terms and conditions and our return and refund policy.
What happens to my refund if the card used for payment is no longer in use?
Once we have verified that the refund has been unsuccessful, we can proceed with a refund by bank transfer. In this case, we will need your bank details.
Control problems
I've received a damaged/defective item. What should I do?
Any claim for breakage must be made by e-mail within 3 days of receipt.
This request must be accompanied by a photo of the packaging and the damaged products, clearly showing the point of breakage.
No request can be processed without clear and explicit photographs.
I've entered the wrong e-mail address. What should I do?
You can send us a request by e-mail to [email protected] and specify the correct address.
Can I change my order once I have placed it? What do I have to do?
Modifications may be made on request by e-mail to [email protected].
However, to be taken into account, your order must not have already been shipped, and the replacement items must be at the same price as the items removed from the order.
Can I cancel my order after I have placed it? How do I cancel?
Modifications may be made on request by e-mail to [email protected].
However, to be taken into account, your order must not have already been dispatched. If this is not the case, the cancellation will be taken into account but will be subject to our terms and conditions and our returns and refunds policy.
My delivery is missing one or more products. What should I do?
All you have to do is send a request by e-mail to [email protected]. The request must be accompanied by a photo of the box and the products received, as well as a photo of the delivery note inserted in your parcel.
Missing products are shipped by express (48H) with preferential treatment.
General
I would like to represent your brand
For any collaboration request, please send your request to [email protected].
Please give us as much information as possible about your profile and your brand.
I would like to become a dealer
For any collaboration request, please send your request to [email protected].
Please give us as much information as possible about your profile and your brand.